Q Point User Guide

Version Issued on June 4, 2024

  • Eligibility
    • ustomers of the Company (hereinafter referred to as "Users") can redeem or use Q Point only after successfully registering for the Company's QCASH App.
    • If User cancels their account or the Company terminates User's QCASH App account, User will no longer be able to use Q Point and cannot claim any rights to the remaining unused Q Point.
    • In the following situations, the Company will immediately stop providing redemption or discount services. However, if the cause of these situations ceases to exist, User may continue to redeem or use Q Point with the Company's consent:
      • User's account is deactivated by the Company.
      • User's account is suspended from executing transactions by the Company.
      • User violates the Company's policies, including but not limited to this “Q Point User Guide”, the User Terms of Service, etc.
  • Acquisition Method
    • Users may obtain Q Point by successfully inviting third parties who have not yet registered to sign up for the QCASH App using an invitation code.
    • Users may receive a code by participating in events organized by the Company, which can be redeemed for Q Point.
    • Users can earn Q Point from each successful transaction.
  • Scope of Application
    • Users can input the amount of Q Point they wish to use to offset the transaction service fee for each transaction application.
  • Discount Method
    • Users can input the amount of Q Point they wish to use to offset the transaction service fee for each transaction application.
  • Validity Period
    • The validity period of Q Point is 180 calendar days from the day following the issuance of the Q Point to the User. Q Point that exceeds the validity period will become invalid.
  • Provisions
    • When User redeems or uses Q Points for discounts, they are considered to have read and agreed to this“Q Point User Guide”.
    • The range of Q Points that can be redeemed per transaction is from 1 to 50. Redemption is only possible for integers and must be completed in one transaction.
    • Q Points can only be used to offset the service fee of the transaction and cannot be used to execute transactions.
    • Users can only obtain Q Point through the aforementioned acquisition methods and cannot acquire Q Point through purchase or other means.
    • Users cannot exchange Q Point for cash or other valuable goods; they can only be redeemed at the time of each transaction application.
    • Users cannot withdraw or transfer Q Point; they can only be used by the user who obtained them.
    • Users must input the desired Q Point to be redeemed when applying for a transaction. Once the transaction application is submitted, Q Point will be deducted immediately and cannot be cancelled or supplemented.
    • Under normal circumstances, Q Point will be issued at least 10 working days after successful registration or successful transaction, and will only be issued to the user personally.
    • Successful registration as mentioned above refers to User registering a QCASH App account and passing our Company's verification process.
    • Successful transaction as mentioned above refers to User submitting a transaction application, passing our Company's verification process, and successfully transferring the transaction amount to the recipient's account.
    • Q Point cannot be used in conjunction with other promotions when applying for a transaction.
    • The cumulative upper limit of Q Point for User is 1,000. When Q Point reach the cumulative upper limit, User will be unable to redeem or accumulate Q Point. (For example: If User already has 990 Q Point and adds 20 Q Point through a transaction, according to this rule, User can only add 10 Q Point to reach the cumulative upper limit of 1,000, and so on.)
    • If the transaction fails due to circumstances attributable to the User, the Company will not refund the Q Point used for deduction.
    • If Q Point are mistakenly issued due to reasons attributable to the Company, the Company reserves the right to cancel the mistakenly issued Q Points.
    • If there is any abusive behavior regarding Q Point benefits by the user, the Company reserves the right to restrict or terminate the User's redeem or use of Q Points at any time.
    • The Company reserves the right to change, suspend, or cancel the use of Q Point at any time, and will announce such changes on the Company's website without prior consent from the User.
    • In case of disputes, the Company will make every effort to coordinate, but the Company is not liable for any compensation, and reserves the right to final interpret this “Q Point User Guide”.
    • This “Q Point User Guide” is written in Chinese. In case of any discrepancies between other language versions and the Chinese version, the Chinese version shall prevail.
    • If users have any questions regarding this “Q Point User Guide”, please feel free to contact the Company's customer service team.